Refund policy

At our store, we take great pride in our products' quality and accuracy in fulfilling your orders. We want to ensure your satisfaction with our products and services. Please review our refund policy before making a purchase.

REFUNDS

If you wish to cancel an order before it is shipped, we will refund it through in-store gift card credits. Once an order has been shipped and confirmed as delivered to the shipping address provided, we do not offer refunds or cancellations.

DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged or defective product, please contact us immediately. We will replace the item or provide a refund as needed. To help us expedite the process, please include a photograph of the damaged or defective item and your message to our customer specialists at cs@hegen.com.

Thank you for shopping with us!